{"id":7182,"date":"2026-08-26T11:04:07","date_gmt":"2026-08-26T11:04:07","guid":{"rendered":"https:\/\/qdb5zbboem.onrocket.site\/?page_id=7182"},"modified":"2026-08-26T11:14:38","modified_gmt":"2026-08-26T11:14:38","slug":"reklamation-gewaehrleistung","status":"publish","type":"page","link":"https:\/\/devapen.de\/fr\/reklamation-gewaehrleistung\/","title":{"rendered":"R\u00e9clamations et garantie"},"content":{"rendered":"<h2 class=\"wp-block-heading\">R\u00e9clamations et garantie<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mise \u00e0 jour : ao\u00fbt 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous souhaitons que les commandes pass\u00e9es aupr\u00e8s de <strong>devapen.de<\/strong> arriver complet et en bon \u00e9tat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En cas de probl\u00e8me, veuillez contacter notre service client.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quels types de probl\u00e8mes peuvent faire l'objet d'une r\u00e9clamation ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">N'h\u00e9sitez pas \u00e0 nous contacter notamment dans les cas suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>marchandises endommag\u00e9es<\/li>\n\n\n\n<li>article erron\u00e9<\/li>\n\n\n\n<li>absence d'article<\/li>\n\n\n\n<li>d\u00e9faut technique<\/li>\n\n\n\n<li>dysfonctionnement manifeste<\/li>\n\n\n\n<li>emballage endommag\u00e9 contenant un produit endommag\u00e9<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">De quoi avons-nous besoin ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Afin que nous puissions examiner votre r\u00e9clamation dans les meilleurs d\u00e9lais, veuillez nous envoyer :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Votre num\u00e9ro de commande,<\/li>\n\n\n\n<li>une br\u00e8ve description du probl\u00e8me,<\/li>\n\n\n\n<li>Photos du produit concern\u00e9,<\/li>\n\n\n\n<li>le cas \u00e9ch\u00e9ant, une courte vid\u00e9o illustrant le probl\u00e8me,<\/li>\n\n\n\n<li>le cas \u00e9ch\u00e9ant, des photos de l'emballage d'exp\u00e9dition.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Contact :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a>info@devapen.de<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ou<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WhatsApp : +86 180 2417 4651<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Examen de la r\u00e9clamation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e8s r\u00e9ception de ces informations, nous examinerons le dossier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En fonction du probl\u00e8me rencontr\u00e9, les solutions appropri\u00e9es peuvent notamment inclure un remplacement, une r\u00e9paration, un remboursement ou toute autre solution convenue avec le client.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Droits de garantie pr\u00e9vus par la loi<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les droits l\u00e9gaux des consommateurs en cas de produit d\u00e9fectueux ne sont pas affect\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En vertu du droit allemand de la vente, l'acheteur peut, en cas de vice, exiger notamment l'ex\u00e9cution ult\u00e9rieure ; selon les conditions l\u00e9gales, d'autres droits, tels que la r\u00e9duction du prix ou la r\u00e9siliation du contrat, peuvent ensuite s'appliquer. Les frais n\u00e9cessaires \u00e0 l'ex\u00e9cution ult\u00e9rieure sont en principe \u00e0 la charge du vendeur.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Qu'est-ce qui n'est pas consid\u00e9r\u00e9 comme un d\u00e9faut du produit ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Une r\u00e9clamation peut notamment \u00eatre rejet\u00e9e si le probl\u00e8me est clairement imputable aux \u00e9l\u00e9ments suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>une utilisation inappropri\u00e9e,<\/li>\n\n\n\n<li>d\u00e9gradation intentionnelle,<\/li>\n\n\n\n<li>modification arbitraire du produit,<\/li>\n\n\n\n<li>usure normale,<\/li>\n\n\n\n<li>Dommages survenus apr\u00e8s la remise de la marchandise, r\u00e9sultant d'un stockage ou d'une manipulation inappropri\u00e9s.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les droits des consommateurs pr\u00e9vus par la loi ne sont pas affect\u00e9s par cette disposition.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pas de retour de votre propre initiative<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez ne pas renvoyer les produits faisant l'objet d'une r\u00e9clamation sans nous avoir pr\u00e9alablement contact\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s examen, nous vous informerons des d\u00e9marches suppl\u00e9mentaires \u00e0 effectuer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mail :<\/strong> <a>info@devapen.de<\/a><br><strong>WhatsApp :<\/strong> +86 180 2417 4651<\/p>","protected":false},"excerpt":{"rendered":"<p>Reklamation &amp; Gew\u00e4hrleistung Stand: August 2026 Wir m\u00f6chten, dass Bestellungen bei devapen.de vollst\u00e4ndig und in ordnungsgem\u00e4\u00dfem Zustand ankommen. Sollte ein Problem auftreten, kontaktieren Sie unseren Kundenservice. Welche Probleme k\u00f6nnen reklamiert werden? Bitte kontaktieren Sie uns insbesondere bei: Was ben\u00f6tigen wir? Damit wir Ihre Reklamation m\u00f6glichst schnell pr\u00fcfen k\u00f6nnen, senden Sie uns bitte: Kontakt: info@devapen.de oder [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7182","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reklamation &amp; Gew\u00e4hrleistung | devapen.de<\/title>\n<meta name=\"description\" content=\"Informationen zu Reklamationen, besch\u00e4digten Artikeln, Defekten, Ersatzlieferungen und gesetzlichen Gew\u00e4hrleistungsrechten bei devapen.de.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devapen.de\/fr\/reklamation-gewaehrleistung\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamation &amp; 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